# Login & Access ## Login & Access ### Problem Use this guide when a user cannot sign in or cannot see the right workspace. ### Possible causes * wrong work email or expired invite * inactive account * missing role or department assignment * access changes not fully updated ### Resolution steps 1. Confirm the user is signing in with the correct work email. 2. Retry sign-in from the original invite or recovery path. 3. Ask an administrator to verify the account is active. 4. Confirm the expected role, department, and reporting structure are assigned. ### When to contact support Contact support when multiple users are affected or the normal access path does not restore access. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.techzala.com/troubleshooting/login-and-access.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.