# Get Help ## Get Help Use the right support path to get a faster answer. ### Contact your organization administrator for * access and role issues * department, manager, or reporting updates * approval routing questions * employee onboarding or deactivation ### Contact your finance team for * policy questions * reimbursement timing * export or coding questions * duplicate or receipt review questions ### Contact your support channel for * platform errors * unexpected workflow behavior * dashboard loading problems * issues affecting multiple users ### How to submit a strong support request Include: * the page or workflow affected * what you expected to happen * what actually happened * any error message * screenshots if helpful ### Support expectations * Start with the relevant guide, FAQ, or troubleshooting page. * Use one clear request per issue when possible. * Escalate quickly when a blocker affects travel, approvals, or finance operations. ### Escalation guidance Escalate when: * a production workflow is blocked * multiple users are affected * approvals or exports cannot proceed * access issues affect key business deadlines ### Administrator responsibilities Organization admins should: * keep roles and departments accurate * review approval routing regularly * onboard and deactivate users promptly * collect enough detail before escalating platform issues --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.techzala.com/support/get-help.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.