# Troubleshooting FAQ ## Troubleshooting FAQ #### I cannot upload receipts. What should I check? Try a clearer file, a supported format, and a stable connection. #### Expense submission failed. What should I do? Check required fields, coding, receipts, and any validation messages. #### Why are approval notifications missing? Notifications can fail when routing, role setup, or delivery settings are incomplete. #### Why is the dashboard not loading? Refresh first, then confirm your connection and whether the issue affects other users. #### Why is budget visibility missing? Budget access may depend on role, department scope, or configuration. #### When should I escalate? Escalate when the issue blocks a deadline, affects multiple users, or stops core workflows. ## Troubleshooting Use this page to work through common issues before escalating support. #### Why can’t I submit my expense? Most blocked submissions need a missing field, a receipt, or the right coding. #### Why is my request stuck in approval? Check whether the current approver has everything needed to act. #### Why can’t I see the right page or action? Your role or department access may need to be updated. #### What should I do before I escalate? Check required details, comments, coding, and approval status first. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.techzala.com/faq/troubleshooting-faq.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.