# Login & Account FAQ

## Login & Account FAQ

#### I forgot my password. What should I do?

Use your sign-in recovery path first.

If access still fails, contact your administrator.

#### Why can I sign in but not see the right pages?

Your role, department access, or approval assignment may need an update.

#### Why am I missing permissions?

Permissions depend on role-based access and organization setup.

#### Why am I not receiving approval access after a role change?

Role changes may also require manager, department, or workflow updates.

#### When should I contact support?

Contact support when the issue affects multiple users or the normal access path does not resolve it.

## Login & Account FAQ

#### I did not receive an invite. What should I do?

Check your inbox and spam folder first. If nothing arrives, ask your administrator to confirm your account setup.

#### Why can’t I see the right pages or actions?

Your role or department access may need an update.

#### Can I have more than one role?

Yes. Access can reflect more than one responsibility when your organization allows it.


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